Terms & Conditions


Website: https://mercurylondon.co
Business Name: Mercury London
Registered Location: Amsterdam, Netherlands
Email: support@mercurylondon.co

 

1. Introduction

Welcome to Mercury London. These Terms & Conditions (“Terms”) govern your use of our website https://mercurylondon.co and the purchase of products offered through it.
By accessing or using our website, you agree to comply with and be bound by these Terms, our Privacy Policy, and any other policies referenced herein.

If you do not agree to these Terms, please do not use our website or make any purchases.

2. Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old (or the legal age for making online purchase in your country);

  • Have legal capacity to enter into binding contracts;

  • Use accurate and up-to-date payment and contact information.

3. Products and Availability

We strive to ensure all product descriptions, images, and prices are accurate; however, minor variations may occur.
All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.

4. Pricing and Payment

All prices on our website are listed in British Pounds (GBP) or Euros (EUR), depending on your region.
Prices include applicable VAT or sales tax where required by law.

We reserve the right to change prices without prior notice.

We accept payments securely via:

  • Shopify Payments (credit/debit cards),

  • PayPal,

  • Stripe,

  • and other accepted methods displayed at checkout.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method;

  • The information you provide is accurate and complete;

  • You understand that all payments are subject to validation by your payment provider.

5. Order Processing and Confirmation

After placing an order, you will receive an email confirmation acknowledging receipt.
Your order is accepted only once payment has been successfully processed.
We reserve the right to cancel or refuse orders if:

  • Payment is not authorized;

  • Fraud is suspected;

  • Product is unavailable.

6. Shipping and Delivery

We currently ship to the United Kingdom (UK) and the European Union (EU).
Shipping rates, options, and estimated delivery times are shown at checkout.

Typical delivery time: 3–10 business days (depending on destination), but might vary for special products.

Once your order is shipped, you will receive a confirmation email with tracking information.

We are not liable for delays caused by:

  • Customs clearance,

  • Courier disruptions,

  • Force majeure events (e.g., weather, strikes).

More details are available in our Shipping Policy.

7. Returns, Exchanges, and Refunds

We want you to be happy with your purchase.
You may return items within 14 days of delivery for a refund or exchange, provided that:

  • The item is unused, unworn, and in its original packaging;

  • Proof of purchase (order number or receipt) is included.

To request a return, contact us at support@mercurylondon.co.
Once your return is approved and received, we will issue a refund to your original payment method.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Please see our full Refund Policy for more information.

8. Accuracy of Information

We make reasonable efforts to keep our website information current, but we do not guarantee that product descriptions, pricing, or availability are always error-free.
We reserve the right to correct errors or inaccuracies without notice.

9. Intellectual Property

All content on this website — including text, images, graphics, logos, and product designs — is the property of Mercury London and protected by copyright, trademark, and design laws.

You may not reproduce, modify, distribute, or use any content from this website without our prior written consent.

10. Third-Party Services

We may use third-party providers (e.g., payment processors, shipping carriers, analytics tools).
Each provider has its own privacy and terms of service, and by purchasing from us, you agree to their use as necessary to complete your transaction.

11. Personal Data and Privacy

Your submission of personal data is governed by our Privacy Policy, which explains how we collect, process, and protect your information under GDPR (EU) and UK GDPR.
By using this website, you consent to the processing of your data as described therein.

12. Marketing and Communications

If you subscribe to our newsletter or marketing emails, we may send promotional updates.
You can unsubscribe at any time by clicking the “Unsubscribe” link or contacting support@mercurylondon.co.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Mercury London shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products;

  • Our total liability for any claim shall not exceed the total amount paid for the order in question.

Nothing in these Terms limits your statutory consumer rights under UK or EU law.

14. Force Majeure

We are not responsible for failure or delay in performance caused by circumstances beyond our reasonable control (e.g., natural disasters, strikes, or technical failures).

15. Governing Law and Jurisdiction

These Terms & Conditions are governed by:

  • The laws of the Netherlands for EU transactions, and

  • The laws of England & Wales for UK transactions.

Any disputes shall be subject to the jurisdiction of the courts in Amsterdam (NL) or London (UK), depending on the customer’s residence.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.
Changes take effect immediately upon posting to our website.
Your continued use of the site constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms or any other policy, please contact us:

Mercury London
Amsterdam, Netherlands
📧 support@mercurylondon.co